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Get Connected

Voice Over Internet Protocol (VoIP) IP-Enabled Services Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line. Some VoIP services may only allow you to call other people using the same service, but others may allow you

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Home Phone

The way people use home phone services is changing and many of us will eventually end up replacing our old analogue voice service with a Voice-over-Internet-Protocol (VoIP) alternative, which uses your broadband ISPs internet connection to make calls. But how do you set it up and move (port) your number? We explain. Firstly, a little

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Call Centre

call center A call center is a centralized department to which phone calls from current and potential customers are directed. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls. How call centers work Call centers are used by online merchants, telemarketing companies,

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Website Integration

What is VoIP and Integrated VoIP? What is VoIP and Integrated VoIP? What is Integrated VoIP? What is Voice over Internet Protocol? How do I use Integrated VoIP? What are the advantages of using Integrated VoIP? Solution: VoIP (Voice over Internet Protocol) VoIP is an industry-standard term that describes technology that enables the delivery of

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Mobile App

Go Mobile with Android and iOS VoIP Apps With the freedom of VoIP and the flexibility of a smartphone, mobile communications are no longer tied down by your cell phone company. With a business VoIP app for Android or iOS, you can literally take your office extension with you anywhere. A business VoIP App will

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Call Stats

Call Statistics What Are Call Statistics? Call statistics are quantitative information about your company‚Äôs calls that provide customer insight. They are gathered in real time by telephony-integrated software called Call Center Software. Call center software creates the environment for call and contact centers and provides the call management tools necessary to process large volumes of calls. There

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Soft Phone

What is a SoftPhone? A softphone is a piece of software that allows users to make telephone calls over the internet via a computer or smartphone. It has all the features of a desk phone and typically expands the range of services you can access on a desk phone. Most importantly, a softphone allows you

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Dashboard

WHAT IS A BUSINESS DASHBOARD? A business dashboard is an information management tool that is used to track KPIs, metrics, and other key data points relevant to a business, department, or specific process. Through the use of data visualizations, dashboards simplify complex data sets to provide users with at a glance awareness of current performance.

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COVID 19 UPDATE

Live Coronavirus latest news: LOCKDOWN Boris Johnson has said it is “not the time to end the lockdown” but that schools and shops could open from June as he outlined his “road map” to a new normalityin an address to the nation. In a pre-recorded message, the Prime Minister said the plans– including schools returning in stages, starting with reception,

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Account Management

Why Account Management Is Key to Business Success Posted By: Lucidchart Content Team Good business is built on good relationships. But nurturing and maintaining relationships is easier said than done, especially in business, where competition for clients is fierce and loyalty is hard-won. So how can you compete? Enter account management. Account managers are essential to